Sainsbury's

We perform in delivering online shopping solutions

"Sainsbury’s Online Groceries is a vital part of Sainsbury’s business and Teleperformance’s management of our customer relationships is key to our future success."
Penny White, Head of Online Customer Care, Sainsbury’s Supermarkets

Service at a glance

• Multi-channel contact centre with 250 dedicated customer service advisors
• Supports the delivery of an online grocery service to 70% of the UK
• Serves over 70,000 customer weekly, handles 40,000 inbound and outbound calls

Download the full case study (PDF - 752kb)