Interactive Solutions

Automatically better

Teleperformance has a range of interactive solutions designed to offer flexibility during peaks in volumes, improving customer service through choice and overall efficiency to clients.

Speech Recognition

For a leading UK financial services body, Teleperformance deals with over 40,000 contacts per month, covering many different types of products.

By automating over 70% of all the publication requests, the cost has been dramatically reduced. A 10% reduction in transcription costs, for example, led to a saving of £140,000 over 1 year. Additionally, it has also helped the live agent team to provide a much more efficient service for other callers.

SMS

As organisations offer more ways for people to contact them, we offer more ways to handle these responses.

For NHS Blood and Transplant, Teleperformance maximises blood donation appointments by using SMS. Over 3 million text messages are sent to blood donors per annum, helping to encourage more people to give blood than ever before.

Teleperformance also has the capability to manage volume DiTV responses, IVR, web and
e-mail interactions.