Customer Service & CRM

We perform in customer service & CRM

"Sainsbury’s Online Groceries is a vital part of Sainsbury’s business and Teleperformance’s management of our customer relationships is key to our future success."
Penny White, Head of Online Customer Care, Sainsbury’s Supermarkets

Customer service is about so much more than simply reacting. At Teleperformance we see every single contact as an opportunity - a chance to extend customers’ lifecycles and increase their value to your company.

For example, we’ve enabled NHS Blood and Transplant to encourage more people to give blood - a direct reflection of the service that donors receive.

We also have a long-standing relationship with Sainsbury’s online groceries arm, helping over 70,000 people each week shop from the comfort of their own homes.

As a contact centre and back office processing expert, Teleperformance is able to help you through the whole process of designing customer service programmes, running them on a day-to-day basis, and optimising their performance through data analysis and customer profiling.

After sales (complaint handling & queries)
Customer retention
Technical support
Debt collection
Order taking
Customer care lines
Crisis management
Welcome calls