Back Office

We perform in back office

"The fulfilment of Flying Club membership material and statements is an integral aspect of our service delivery. Teleperformance has been able to provide us with a highly flexible service, run by a responsive and professional account team, which has made a significant contribution to the effectiveness of our loyalty programme."
Rebecca Struthers, Customer Communications Marketing Manager, Virgin Atlantic Airways

Through our back office division, MM Direct, we provide mailing solutions, along with one of the UK's largest fulfilment capabilities, handling millions of items per year. We can offer a wide range of specialist solutions to help you generate the optimum value from your customer base.

Our immense amount of hands-on experience in this area gives us a significant advantage. We know what works, and of course, what doesn't. Over the years we have developed a comprehensive set of support processes to ensure the overall satisfaction of your customers.

Our proven expertise ranges from scanning millions of responses for Reader's Digest, to specialist fulfilment of Virgin Atlantic's premium frequent flyer packs.

• Fulfilment (hand packing)
• Print (laser & digital)
• Mailing services
• Data capture
• Payment processing
• Inbound response handling
• Web services
• List broking & management
• OCR/ICR scanning (optical & intelligent character recognition)